In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Those will be paid out by the end of May. Straight-up refunds for purchases from official outlets. Customers can choose to keep their credits if they like. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. In part, thats why theres all the angst. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. and click the Request cash refund button on the appropriate credit. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. StubHub notes it was the first to offer the 120% credit for canceled purchases. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. If an event is rescheduled or postponed, your ticket will be good for the new date. If they are successful, the defendant pays the legal fees. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? Otherwise you will receive a voucher for 120% of your purchase price. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". 2023 Minnesota Public Radio. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Refunds will be equal to the original purchase price. Avoid touching your eyes, nose and mouth with unwashed hands. If you are denied entry or are dismissed from the event due to your failure to comply with the health and safety policies required by the venue, team, or performer, you will not be compensated for your order. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. August 20, 2020 / 6:06 PM Save my name, email, and website in this browser for the next time I comment. Powered and implemented by Interactive Data Managed Solutions. But people want their cash back now. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. All Rights Reserved. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. The credits are valid through the end of 2022. Attn: Litigation Department New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. Customers can choose to keep their credits if they like. Lets pick a winner in every mens college basketball conference tournament. Thats simple contract law, he explained. Theyre not offering one and I cant make the new date. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. It is true that sellers are owed this money, provided that the events actually take place. No problem. By attending the event, you assume all risk of exposure to COVID-19. "You can apply this coupon to one or multiple StubHub orders in the. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. In the past, cancellation prompted a full refund from the online ticket broker. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Payouts delayed for events before COVID-19 shutdowns. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Its just missing with no explanation. Receive a full refund of your purchase 2. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. McMillan is represented by a Detroit law firm specializing in class actions. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. As if the cancellation of sporting events and concerts wasnt enough. But, unfortunately, most are canceled for now due to the coronavirus. And for that, the law is on your side. Get browser notifications for breaking news, live events, and exclusive reporting. So Farley filed a credit card dispute against them, and won back his $600. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. We rely on your financial support to keep making that possible. 2023 Fortune Media IP Limited. News provided by The Associated Press. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Emily Walsh. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. February 16, 2021 March 13, 2020 by Brett Goldberg. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Today 3/27 #Stubhub updated their policy for CANCELED events. However, UPS and retail fees will not be refunded. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. And new figures show more than half of ticket holders still haven't gotten their money back. Yes Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. The fired Google engineer who thought its A.I. If you want to receive local news alerts, please download our WPXI News App. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? How do I know if my event was impacted or where can I see the event status? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. It depends on where they got those tickets. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Tel: 601.427.4050 Those will be paid out by the end of May. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. 3. In March of 2020 t StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Odds & lines subject to change. Stubhub does not have the money for refunds and recently admitted so in court. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Paul Sawers / VentureBeat . Dial 833-228-5143. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. For big sporting events, when is a sellout a sellout? What is your rescheduled or postponed event policy? You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Customers complained to the press and filed lawsuits. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. All rights reserved. For most sold out events, Stubhub is a great and easy way to get tickets. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Get browser notifications for breaking news, live events, and exclusive reporting. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. And StubHubs award-winning customer service is on standby to help with any issues or concerns. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. To enjoy unlimited access to our journalism, subscribe today. Receive a coupon for 120 percent of your original. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. They were really good. StubHub will refund your money if an event is cancelled or moved. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. 5. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Market data provided by ICE Data Services. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires.